On Friday 2 September, Year 12 Travel and Tourism students visited Auckland’s International Travel College (ITC) to participate in a one-day course focusing on customer service in the tourism industry.

Students completed a tour of the college, which included sitting in ITC’s simulated aircraft cabin and getting acquainted with the premises. Guest speaker Leo Medina, from AJ Hackett Bungy, shared his passion for the New Zealand tourism industry and his experience as a bungy instructor with AJ Hackett. After a pizza lunch, the class had the opportunity to gain credits in a customer service unit.